NAHLA AT A GLANCE

Dr. Nahla Khaddage Bou-Diab is a culture and leadership expert, Chairman and General Manager of Oneness Mgmt, and CEO of AM Bank - the bank that applies her research.

An advocate for organizational change, Nahla has developed a step-by-step methodology to assist leaders in transforming their company's culture. She has implemented this methodology across the globe in multiple industries and in her day-to-day management, and has earned 13 awards for Leadership Excellence since 2015. Given its proven success, Nahla aims to encourage other C-suite Leaders to also embrace cultural change.

Nahla has held several senior roles in the banking sector, and spearheaded the Gender Diversity Group for the World Union of Arab Bankers. In this role, she developed the first Charter for Gender Diversity in the Arab World. Prior to her career in finance, she launched the Management Consulting services for global leader Ernst & Young (EY) in Beirut.

Starting her career at 17 as a typist in Canada, by 21, Nahla later progressed to a National Manager at a leading IT company, overseeing operations and performance at a senior level. She achieved this rapid progression despite many challenging cultural and personal barriers.

Nahla has an MBA from the Athabasca University Faculty of Business and achieved a Doctorate in Business Administration, Culture and Change Management from the University of Liverpool.

While she worked to attain her doctorate, Nahla was a professor at the Suliman S. Olayan School of Business at the American University of Beirut, developing and teaching a Change Management course under the University's Executive MBA program.

Nahla is also Head of Gender Diversity at the Executive Level for the Banking Sector in the Arab World for The World Union of Arab Bankers and a published author. She has recently published two books: the first is Untamable and the second is A Leadership Shift.

SUCCESS STORIES

Antares Electronics, Canada 1992: Increased productivity of the IT Configuration function by 400% in 1 month.

HST Group, Canada 1997: Broke grounds by introducing the first facilitated business process re-engineering methodology globally, and shifted Business Process Reengineering from its traditional analytical nature to a facilitated process that involves company stakeholders.

EY, Beirut 1999: Launched Management Consulting for the Beirut Office for the first time after the war, creating multiple local client successes as companies decided to rebuild their organizations.

AM Bank, Lebanon 2000: Introduced the only flat structure bank organization in the Middle East, implemented notions of compassionate leadership evolving the bank into an international standard organization, recognized by the international community for resilience and excellence, and earning an average of 7 international awards for the last 7 years.

American University of Beirut (AUB), Beirut 2007: Developed and delivered the first of its kind Change Management course for the Executive MBA program, yielding outstanding ratings.

University of Liverpool, Liverpool 2013: Produced a doctorate action research which was implemented and provided evidence that feelings of spirituality in the workplace can yield higher sense of belonging and optimize organizational performance.

World Union of Arab Bankers, Arab World 2017: Developed and launched the first of its kind gender diversity charter formally approved by the board and recognized by OECD.

Oneness, 2022: Authored her first book "Untamable". Developed and delivered workshops to help people shift from survival to creation and growth mode, by activating their inner power.

World Union of Arab Bankers, Arab World 2022: Provided scientific evidence to show that the words "Women Empowerment" are not serving the cause and recommending shifting away from empowerment notions and adopting a different strategy aimed at ensuring the presence of both men and women at the executive level of organizations. Proposal was approved and the name of the group was changed to gender diversity at the executive level.

PUBLISHED BOOKS

  1. UNTAMABLE - 2022 ( Click To Buy Now )
    A book that shares a beautiful story aimed at helping individuals turn their life challenges into success stories. A story that inspires its readers to unleash their inner power, activate their intuition and ignite a positive outlook.

  2. A LEADERSHIP SHIFT (Will be Launched in March 2024)
    An invitation to leaders to shift their leadership towards unleashing human potential in the organization. A unique book that offers scientific evidence, a step by step methodology to transform the organization's culture towards organizational oneness, a case that illustrates how it was done and guidance for leaders who wish to embark on this transformation journey.

INTERNATIONAL CONFERENCES

SPEAKER

  1. The International Arab Banking Summit IABS "2017" London. Intervention topic: The impact of new regulatory and supervisory requirements on global banking.
  2. Launch of the MENA OECD Women's Economic Empowerment Forum 2017 - Egypt Intervention topic: Financial literacy for women.
  3. Conference on the Palestinian Banking Sector in the Arab Region - 2018 Jordan Intervention topic: Women in the Executive Organizational Level.
  4. Forum on SME and their Implications on Women Empowerment - 2018 Jordan Intervention topic: Small and Medium Enterprises and their implication on
  5. Woman empowerment. Cyprus conference - 2019 - Cyprus Intervention topic: A New Leadership for a Dynamic World.
  6. The International Arab Banking Summit IABS -2019- Rome Intervention topic: Financing Private Public Partnerships.
  7. The 2nd Annual forum on: Governance in Banks and Financial Institutions in the Arab World -2019- Lebanon (ESA). Intervention topic: Gender Diversity in Corporate Governance and Leadership (moderator).
  8. Financial Integration and Inclusive Development Conference - A view from the Mediterranean countries 2019 - Spain Intervention topic: Boosting financial education to tackle social inequalities.
  9. The 7th Annual Arab - Cypriot Compliance Forum - 2021 - Cyprus Intervention topic: Compliance.
  10. The Annual Human Resources Professional Group Forum - 2024 - Egypt. Intervention Topic: Elevating Human Capital: Insights from a Bank CEO.
  11. Regional conference on the occasion of International Women’s Day - Closing the Gender Gap - 2024 - Egypt. Intervention topic: Empower Organizations through Gender Diversity.
  12. Challenges of Achieving The Sustainable Development Goals SDGs - 2024 - Switzerland. Intervention Topic: Overcoming Sustainability Barriers in Arab Countries: Reforms for Accelerated Progress.

Personal Awards

Local, Regional and International Recognition

Despite the fact that one of Nahla's core life principles is that we were designed to live as a collective, and despite her belief that there is no such thing as an “individual” achievement, it is with gratitude and appreciation that she accepted the below awards as symbols of recognition. All awards received by the organizations that she has managed are owned by every employee in these organizations, on the personal level Nahla endorses her personal awards to every person she has ever worked with, because it is the interaction with them that has sculpted her beliefs, and to the many that she does not know personally because it is their energy that fuels her need to share her experiences and to learn so that we can, collectively, rise up to our potential.

    • Excellence in Leadership Award– The Arab Banks Awards and Commendations of Excellence
      World Union of Arab Bankers - 2022
    • Allianz SNA
      Recognition Award - 2017
    • The 10 Most Empowering Women in Business Award
      CIO Views - 2022
    • Recognition award
      Lebanon News Online - 2022
    • EXCELLENCE FOR INNOVATION AND LEADERSHIP AWARD
      WORLD UNION OF ARAB BANKERS - 2019
    • WOMEN’S LEADERSHIP IN ENHANCING EDUCATION FOR HER SPECIAL TOPIC INTERVENTION AT USEK
      USEK HOLY SPIRITY UNIVERSITY OF KASLIK - 2021
    • RECOGNITION AND APPRECIATION AWARD- JURY MEMBER
      ROTARY CLUB OF ALEY - 2019
    • EXCELLENCE FOR SOCIAL AND ECONOMIC DEVELOPMENT & WOMEN EMPOWERMENT AWARD
      WORLD UNION OF ARAB BANKERS - 2018
    • EXCELLENCE IN THE ROLE OF WOMEN IN BANKING LEADERSHIP AWARD
      UNION OF ARAB BANKS - 2017
    • GOLDEN SHIELD OF EXCELLENCE AWARD
      ARAB WOMEN COUNCIL - 2016
    • VALUED MEMBER CONTRIBUTION
      ENDEAVOR - 2015
    • THE LEADING ARAB WOMEN INFLUENCERS IN ARAB ECONOMY AND BANKING SECTOR
      WORLD UNION OF ARAB BANKERS - 2015

Local, Regional and International Recognition

Despite the fact that one of Nahla's core life principles is that we were designed to live as a collective, and despite her belief that there is no such thing as an “individual” achievement, it is with gratitude and appreciation that she accepted the below awards as symbols of recognition. All awards received by the organizations that she has managed are owned by every employee in these organizations, on the personal level Nahla endorses her personal awards to every person she has ever worked with, because it is the interaction with them that has sculpted her beliefs, and to the many that she does not know personally because it is their energy that fuels her need to share her experiences and to learn so that we can, collectively, rise up to our potential.

    • Excellence in Leadership Award– The Arab Banks Awards and Commendations of Excellence
      World Union of Arab Bankers - 2022
    • Allianz SNA
      Recognition Award - 2017
    • The 10 Most Empowering Women in Business Award
      CIO Views - 2022
    • Recognition award
      Lebanon News Online - 2022
    • EXCELLENCE FOR INNOVATION AND LEADERSHIP AWARD
      WORLD UNION OF ARAB BANKERS - 2019
    • WOMEN’S LEADERSHIP IN ENHANCING EDUCATION FOR HER SPECIAL TOPIC INTERVENTION AT USEK
      USEK HOLY SPIRITY UNIVERSITY OF KASLIK - 2021
    • RECOGNITION AND APPRECIATION AWARD- JURY MEMBER
      ROTARY CLUB OF ALEY - 2019
    • EXCELLENCE FOR SOCIAL AND ECONOMIC DEVELOPMENT & WOMEN EMPOWERMENT AWARD
      WORLD UNION OF ARAB BANKERS - 2018
    • EXCELLENCE IN THE ROLE OF WOMEN IN BANKING LEADERSHIP AWARD
      UNION OF ARAB BANKS - 2017
    • GOLDEN SHIELD OF EXCELLENCE AWARD
      ARAB WOMEN COUNCIL - 2016
    • VALUED MEMBER CONTRIBUTION
      ENDEAVOR - 2015
    • THE LEADING ARAB WOMEN INFLUENCERS IN ARAB ECONOMY AND BANKING SECTOR
      WORLD UNION OF ARAB BANKERS - 2015
Awards received by AM Bank https://www.ambank.com/english/awards

Professional Awards


    • Best Places to Work
      Best Places Work - 2023
    • Best Places to Work from Best Places to Work Certification Program
      Best Employee Empowerment Program - GBO - 2021
    • Resilience in the face of Crises / Best bank practices during the economic crises from World Union of Arab Bankers
      Resilience in face of crisis - WUAB - 2021
    • The International Diamond Prize for Excellence in Quality from the European Society for Quality Research
      International Diamond Prize for Excellence in Quality - European Society - 2019
    • Excellence in Strength, Operations, and Resilience from the World Union of Arab Bankers
      Excellence in Strength, Operations and Resilience - WUAB - 2019
    • Best Innovation in Retail Banking Award in Lebanon from the International Bankers
      Best Innovation in Retail Banking - International Banker - 2019
    • Best Credit Card Offering Award in Lebanon from the Global Business Outlook Award
      Best Credit Card Offering - Global Business Outlook - 2019
    • Best Banking Website Award from the World Union of Arab Bankers
      Best Banking Website - WUAB - 2019
    • Best Agile Bank in the Levant from MasterCard
      Best Agile Bank - Mastercard - 2018
    • Best Commercial Bank from International Banker
      Best Commercial Bank - International Banker - 2018
    • Excellence in the Policies of Economic and Social Development and Women Empowerment from Union of Arab Banks Awards
      Excellence in the Policies of Economic & Social Development & Women Empowerment - 2018
    • Virtualization Project of the Year from CPI Media Group and Network World Middle East Awards
      Virtualization Project of The Year - CPI Media Group & Network World Middle East Awards - 2018
    • Innovation and Excellence Award from Union of Arab Banks Awards
      Innovation and Excellence Award - Union of Arab Banks - 2017
    • Growth Award for High Achievement from Visa International
      Growth Award for High Achievement - Visa International - 2017
    • Best Credit Card Service Award from World Union of Arab Bankers
      Best Credit Card Services - Union of Arab Banks - 2017
    • Best Card Design Acknowledgement for the “black” Card from Visa International
      Best Card Design - Visa - 2016

Local, Regional and International Recognition

Despite the fact that one of Nahla's core life principles is that we were designed to live as a collective, and despite her belief that there is no such thing as an “individual” achievement, it is with gratitude and appreciation that she accepted the below awards as symbols of recognition. All awards received by the organizations that she has managed are owned by every employee in these organizations, on the personal level Nahla endorses her personal awards to every person she has ever worked with, because it is the interaction with them that has sculpted her beliefs, and to the many that she does not know personally because it is their energy that fuels her need to share her experiences and to learn so that we can, collectively, rise up to our potential.

    • Best Places to Work
      Best Places Work - 2023
    • Best Places to Work from Best Places to Work Certification Program
      Best Employee Empowerment Program - GBO - 2021
    • Resilience in the face of Crises / Best bank practices during the economic crises from World Union of Arab Bankers
      Resilience in face of crisis - WUAB - 2021
    • The International Diamond Prize for Excellence in Quality from the European Society for Quality Research
      International Diamond Prize for Excellence in Quality - European Society - 2019
    • Excellence in Strength, Operations, and Resilience from the World Union of Arab Bankers
      Excellence in Strength, Operations and Resilience - WUAB - 2019
    • Best Innovation in Retail Banking Award in Lebanon from the International Bankers
      Best Innovation in Retail Banking - International Banker - 2019
    • Best Credit Card Offering Award in Lebanon from the Global Business Outlook Award
      Best Credit Card Offering - Global Business Outlook - 2019
    • Best Banking Website Award from the World Union of Arab Bankers
      Best Banking Website - WUAB - 2019
    • Best Agile Bank in the Levant from MasterCard
      Best Agile Bank - Mastercard - 2018
    • Best Commercial Bank from International Banker
      Best Commercial Bank - International Banker - 2018
    • Excellence in the Policies of Economic and Social Development and Women Empowerment from Union of Arab Banks Awards
      Excellence in the Policies of Economic & Social Development & Women Empowerment - 2018
    • Virtualization Project of the Year from CPI Media Group and Network World Middle East Awards
      Virtualization Project of The Year - CPI Media Group & Network World Middle East Awards - 2018
    • Innovation and Excellence Award from Union of Arab Banks Awards
      Innovation and Excellence Award - Union of Arab Banks - 2017
    • Growth Award for High Achievement from Visa International
      Growth Award for High Achievement - Visa International - 2017
    • Best Credit Card Service Award from World Union of Arab Bankers
      Best Credit Card Services - Union of Arab Banks - 2017
    • Best Card Design Acknowledgement for the “black” Card from Visa International
      Best Card Design - Visa - 2016

ONENESS METHODOLGY PILLARS

Over 40 years of international experience, validated by scientific research, has confirmed that culture, leadership, and meaningful work are core pillars to producing sense of belonging in the organization. Both evidence and experience highlight that leadership comportment has a direct effect on the culture.

Leaders have influence and they can change the world, making organizations a place where people are thriving, creating and growing will make the world a better place, because employees who go home are mothers, fathers, brothers, sisters, sons and daughters and they will take their uplifted spirits with them and teach others how to shift from survival to creation and growth.

The impact is huge and it's time for leaders to take themselves seriously. It's time for a leadership shift to change the world!

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WORK WITH NAHLA TO ACHIEVE ORGANIZARIONAL ONENESS

Transforming and managing a culture is a journey; it's an organizational lifestyle; it has no end. Understanding how to transform culture is a fundamental competency that the executive team must have, embedding triggers of the desired culture into the organizational system is a critical success factor to maintain the intended culture. Oneness offers services to assist organization in transforming their culture towards organizational oneness and provides support to ensure that all stakeholders in the organization are equipped with the needed knowledge to maintaining a culture that unleashes human potential and produces organizational oneness. The process would typically encompass the following steps:

  1. CEO readiness session
  2. A view of the symptoms in the organization's culture
  3. Bring the Board on Board culture awareness workshop
  4. Become Aware workshops for managers
  5. Activate Your Power Workshops
  6. CEO Support

Gender Diversity

  • 2018
  • 2018
  • 2020
  • 2021
Stemming from the belief that the true success of any country, society, or institution is the result of equally empowering all its members, Nahla was appointed as Head of Women Empowerment by the World Union of Arab Bankers.

In her capacity, and with the support of WUAB, the first and only Charter for Gender Diversity in the Arab World was officially approved and launched. Below is the journey of the Charter.

Read the Charter for Gender Diversity.

April 17, 2018: AM Bank's board approved The Charter for Gender Diversity and fully implemented it by virtue of an internal memo.

June 2020: The Charter for Gender Diversity was recognized and featured in OECD's Report 'Changing Laws and Breaking Barriers for Women's Economic Empowerment in Egypt, Jordan, Morocco and Tunisia' (see page 84, Box 2.3)
March 2021: Memorandum of Understanding was signed with American University of Beirut's Center for Inclusive Business and Leadership for Women, providing free support and consulting to implement the charter in Arab Banks.

Sharing Thoughts

INVEST IN SMALL BUSINESSES

Mar, 2021

INVEST IN SMALL BUSINESSES
INTRODUCING THE E-1 DISEASE

Jul, 2020

INTRODUCING THE E-1 DISEASE
ARE DIVERSE IDEOLOGIES ALWAYS BENEFICIAL OR DO THEY HAVE A DARK SIDE?

Jun, 2020

ARE DIVERSE IDEOLOGIES ALWAYS BENEFICIAL OR DO THEY HAVE A DARK SIDE?
MY LEADERSHIP PRINCIPLES

Jun, 2020

MY LEADERSHIP PRINCIPLES
ACTIVATE THEIR POWERS DO NOT TEACH THEM TO CONFORM!

Jun, 2020

ACTIVATE THEIR POWERS DO NOT TEACH THEM TO CONFORM!
INSPIRE NOT INSTRUCT!

Jun, 2020

INSPIRE NOT INSTRUCT!
WHEN WE ARE HERE FOR THEM, THEY WILL BE HERE FOR US!

May, 2020

WHEN WE ARE HERE FOR THEM, THEY WILL BE HERE FOR US!
INNOVATE, CREATE, PRODUCE!

May, 2020

INNOVATE, CREATE, PRODUCE!
THIS IS OUR CHANCE TO FIX OUR ECONOMY

Apr, 2020

THIS IS OUR CHANCE TO FIX OUR ECONOMY
THE REAL PRICE OF A HAIRCUT

Apr, 2020

THE REAL PRICE OF A HAIRCUT
CORONAVIRUS, YOU CHOSE THE WRONG SPECIES

Mar, 2020

CORONAVIRUS, YOU CHOSE THE WRONG SPECIES
A POSITIVE OUTLOOK ON CONFINEMENT

Mar, 2020

A POSITIVE OUTLOOK ON CONFINEMENT
DREAM AWAY SADNESS AND NEGATIVITY

Mar, 2020

DREAM AWAY SADNESS AND NEGATIVITY
DREAM OF A DIVERSE LEBANON

Oct, 2019

DREAM OF A DIVERSE LEBANON
DREAMS ARE ATTAINABLE

Sep, 2019

DREAMS ARE ATTAINABLE
UNCERTAINTY AND FEAR

Jun, 2019

UNCERTAINTY AND FEAR
DO ALL ECONOMIC THEORIES MATERIALIZE?

Mar, 2019

DO ALL ECONOMIC THEORIES MATERIALIZE?

Sharing Thoughts

    • Mar, 2021

      INVEST IN SMALL BUSINESSES

    • Jul, 2020

      INTRODUCING THE E-1 DISEASE

    • Jun, 2020

      ARE DIVERSE IDEOLOGIES ALWAYS BENEFICIAL OR DO THEY HAVE A DARK SIDE?

    • Jun, 2020

      MY LEADERSHIP PRINCIPLES

    • Jun, 2020

      ACTIVATE THEIR POWERS DO NOT TEACH THEM TO CONFORM!

    • Jun, 2020

      INSPIRE NOT INSTRUCT!

    • May, 2020

      WHEN WE ARE HERE FOR THEM, THEY WILL BE HERE FOR US!

    • May, 2020

      INNOVATE, CREATE, PRODUCE!

    • Apr, 2020

      THIS IS OUR CHANCE TO FIX OUR ECONOMY

    • Apr, 2020

      THE REAL PRICE OF A HAIRCUT

    • Mar, 2020

      CORONAVIRUS, YOU CHOSE THE WRONG SPECIES

    • Mar, 2020

      A POSITIVE OUTLOOK ON CONFINEMENT

    • Mar, 2020

      DREAM AWAY SADNESS AND NEGATIVITY

    • Oct, 2019

      DREAM OF A DIVERSE LEBANON

    • Sep, 2019

      DREAMS ARE ATTAINABLE

    • Jun, 2019

      UNCERTAINTY AND FEAR

    • Mar, 2019

      DO ALL ECONOMIC THEORIES MATERIALIZE?

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